Shipping

Last Updated: October 27, 2025

1. Digital Service Nature

JollyAI is a digital service providing AI-powered image and video generation. Unlike physical products, our services deliver digital content instantly upon completion. This policy explains our delivery procedures, digital content handling, and service availability.

2. Content Delivery Methods

We provide multiple methods for accessing your generated content, ensuring flexibility and convenience.

2.1 Instant Web Access

  • Generated images and videos are available immediately in your account dashboard
  • Content is accessible through our web interface and mobile applications
  • No shipping costs or waiting periods for digital delivery
  • Content remains accessible as long as your account is active

2.2 Download Options

  • High-resolution downloads available in multiple formats
  • Batch download functionality for multiple generations
  • Direct download links provided in generation results
  • Download history maintained in your account

2.3 API Delivery

For Enterprise subscribers with API access:

  • Direct API responses with content URLs
  • Webhook notifications for completed generations
  • Programmatic access to generated content
  • Custom integration options available

3. Processing Times

Generation times vary based on complexity, queue length, and your subscription tier.

3.1 Standard Processing

Generation Type Free Tier Basic Plan Pro Plan Enterprise
Text-to-Image 30-120 seconds 15-60 seconds 5-30 seconds 2-15 seconds
Image-to-Image 60-240 seconds 30-120 seconds 10-60 seconds 5-30 seconds
Image-to-Video 5-15 minutes 3-10 minutes 2-8 minutes 1-5 minutes
Face Swap 2-5 minutes 1-3 minutes 30-120 seconds 15-60 seconds

3.2 Queue Priority

  • Free tier users experience queue times during peak hours
  • Paid subscribers receive priority processing
  • Enterprise users have dedicated processing resources
  • Queue status is displayed in real-time

3.3 Peak Hours

Peak usage hours are typically:

  • Monday to Friday: 9:00 AM to 11:00 AM IST
  • Monday to Friday: 6:00 PM to 10:00 PM IST
  • Saturday: 10:00 AM to 8:00 PM IST
  • Sunday: 2:00 PM to 8:00 PM IST

4. Digital Content Storage

4.1 Content Retention

  • Generated content is stored securely in the cloud
  • Free tier: 30 days retention
  • Basic plan: 90 days retention
  • Pro plan: 180 days retention
  • Enterprise: 365 days retention

4.2 Storage Limits

  • Free tier: 100 MB total storage
  • Basic plan: 1 GB total storage
  • Pro plan: 10 GB total storage
  • Enterprise: Unlimited storage

4.3 Content Backup

All content is automatically backed up across multiple geographic regions for redundancy and disaster recovery.

5. File Formats and Quality

5.1 Supported Formats

  • Images: PNG, JPEG, WebP
  • Videos: MP4, WebM, GIF
  • High Resolution: Up to 2048×2048 pixels (Pro and Enterprise)
  • Video Resolution: Up to 1080p (Pro and Enterprise)

5.2 Quality Options

  • Standard quality (free tier)
  • High quality (paid plans)
  • Ultra quality (Enterprise only)
  • Custom quality settings via API

6. Delivery Issues and Support

6.1 Failed Generations

If a generation fails:

  • Credits are automatically refunded
  • You receive an email notification
  • You can retry the generation
  • Support is available for technical issues

6.2 Download Issues

  • Multiple download links provided
  • Alternative formats available
  • Direct support assistance
  • Content recovery from backups

6.3 Content Quality Issues

If generated content doesn’t meet expectations:

  • Free regeneration within 24 hours
  • Quality improvement options
  • Account credits for repeated issues
  • Refund consideration for major quality problems

7. International Delivery

7.1 Global Access

JollyAI services are available worldwide, subject to local regulations and content policies.

7.2 Regional Restrictions

Some features may be limited in certain countries due to:

  • Legal restrictions on AI content
  • Payment processing limitations
  • Content moderation requirements
  • Technical infrastructure constraints

7.3 Language Support

  • Interface available in multiple languages
  • English primary support language
  • Localized content generation
  • Regional payment methods supported

8. Service Level Agreements

8.1 Uptime Guarantee

  • 99.5% uptime for paid subscribers
  • 99.9% uptime for Enterprise subscribers
  • Scheduled maintenance notifications
  • Service credits for extended outages

8.2 Performance Standards

  • 95% of generations complete within specified timeframes
  • Maximum queue time: 30 minutes during peak hours
  • Automatic scaling during high demand

9. Content Security and Privacy

9.1 Secure Delivery

  • HTTPS encryption for all content delivery
  • Secure download links with expiration
  • Content access logging for security
  • Automatic cleanup of temporary files

9.2 Privacy Protection

  • Generated content is private to your account
  • No unauthorized sharing of your content
  • Content deletion upon account termination
  • Compliance with data protection regulations

10. Bulk Orders and Enterprise Delivery

10.1 Large-Scale Generation

  • Dedicated processing queues
  • Batch processing capabilities
  • Custom delivery schedules
  • Priority support for large orders

10.2 Custom Integration

  • API-based delivery systems
  • Webhook notifications
  • Custom file naming and organization
  • Integration with existing workflows

11. Contact Information

For delivery-related inquiries:

  • Email: support@jollyai.online
  • Response Time: Within 4 hours for delivery issues
  • Emergency Support: 24/7 for Enterprise customers

12. Policy Updates

This Shipping & Delivery Policy may be updated to reflect service improvements or technical changes. Users will be notified of significant updates.

JollyAI is committed to providing fast, reliable, and secure digital content delivery. Our instant delivery model eliminates traditional shipping delays while ensuring content quality and security.